Bookings

1. General Policy

• Your booking is not confirmed until full payment has been received.
• Please check your order carefully. Completing checkout is a commitment to pay for your order.
• Please contact us immediately if you have made a mistake. Pub Invest Group Ltd T/A Pub Invest Group
• The booking time specified is the required arrival time. Tables may be released if no notification of late arrival is received.
• We reserve the right to refuse entry or service to any guest.
• Please read the dojo payment security policy click here

2. Privacy Policy

• Your privacy is important to us. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
• We do not store credit card details nor do we share customer details with any 3rd parties
• We use DOJO to collect and process transaction information.
• Please read the dojo payment privacy policy click here
• Cookies and Tracking Technologies: Our website may use cookies to enhance your experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, although this might affect some functionalities of our website.
• Changes to This Privacy Policy: We may update this policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

3. Refund Policy

• We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days.
• You have the right to cancel an order up until food preparation is started. Depending upon business times this could be as little as a few minutes.
• Orders can only be cancelled by telephone.
• Orders cancelled before food preparation is started will be reimbursed using the same method used for payment.
• Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.

4. Age Policy

• If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be over 18 and able to provide valid ID, on request.

5. Dress Code and Conduct

• Guests must adhere to the venue's dress code at all times.
• The venue reserves the right to refuse entry if guests do not meet the dress code requirements.
• The venue maintains a zero-tolerance policy towards aggressive or abusive behaviour.

6. Contact Us

• If you have a problem with your order please call us on 0151 351 6727 or email us at info@peacockliverpool.co.uk
• You can find a full list of contact details here

7. Legal Entity Name

• Pub Invest Group Ltd